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Terms & Conditions
Privacy Policy

Terms and Conditions

PRIVACY

Bem Brasil Restaurants – Terms & Conditions

Last updated: 20/11/2025

These Terms & Conditions apply to all bookings, restaurant services and gift vouchers provided by Bem Brasil Restaurants Ltd (“we”, “us”, “our”). By making a booking or visiting our restaurants, you agree to these terms.

1. Bookings & No-Show Policy

1.1 Card Authentication (No Deposits Taken)

We do not take deposits for standard bookings.
However, when booking via ResDiary you will be asked to securely provide card details to authenticate your reservation.
Your card is not charged at the time of booking.

1.2 No-Show & Late Cancellation Fee

If you fail to attend your booking or cancel too late:

  • A fee of £10 per person may be charged to the authenticated card.
  • “Late cancellation” means cancelling less than 24 hours before your booking time.

This policy is clearly displayed during the booking process.

1.3 Changing Your Booking

You may amend or cancel your booking via the link provided in your confirmation email.
Subject to availability, we will always try to accommodate booking changes.

2. Pricing & Seasonal Rates

2.1 Standard Pricing

Our regular pricing applies throughout the year except during the festive season.

2.2 December & Festive Pricing

Special pricing applies for the entire month of December, including Christmas and New Year.
Only the advertised December/festive pricing will be available during this period.

2.3 Public Holiday Special Prices

Special pricing also applies on:

  • Valentine’s Day
  • Mother’s Day
  • Easter
  • Father’s Day
  • Christmas Day
  • New Year’s Eve

These dates will be clearly advertised in advance.

3. Service Charge

A 10% optional service charge is added to all bills.
If you prefer not to pay the service charge, please inform your server and it will be removed with no issue.

4. Gift Vouchers

4.1 General Terms

  • Vouchers are valid at all Bem Brasil locations.
  • Vouchers have no cash value and no change is given.
  • Lost or stolen vouchers cannot always be replaced.
  • Expired vouchers cannot be redeemed.

4.2 Refunds

Gift vouchers are non-refundable once purchased.

4.3 Online Voucher Purchases

For security reasons, posted vouchers can only be sent to the billing address used during payment.

5. Allergens & Dietary Requirements

Please inform us of any allergies before ordering.
Full allergen information is available upon request.
We cannot guarantee the absence of cross-contamination.

6. Restaurant Conduct

We reserve the right to refuse entry or service to anyone behaving in a way that risks the safety, comfort, or enjoyment of other guests or staff.

7. Liability

We are not liable for:

  • Personal property lost or damaged on the premises
  • Failure to provide services due to events outside our control (e.g. power cuts, severe weather)

Nothing in these terms limits your statutory rights.

8. Changes to Terms

We may update these Terms & Conditions at any time.
The most recent version will always be available on our website.

9. Contact

Bem Brasil Restaurants Ltd
58 Lever Street
Manchester
M1 1FJ
Email: headoffice@bembrasilrestaurants.com

Privacy Policy

T’s & C’S

Last updated: 20/11/2025

Bem Brasil Restaurants Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a fair, transparent and secure way. This Privacy Policy explains what personal data we collect, how we use it, your rights under UK data protection law, and how you can contact us.

Bem Brasil Restaurants Ltd
Registered Number: 06515257
Registered Office: 58 Lever Street, Manchester, M1 1FJ
Website: https://www.bembrasilrestaurants.com
Email: headoffice@bembrasilrestaurants.com

This policy applies when you visit our website, make a booking, contact us, buy gift vouchers, join our mailing list, or use any of our services.

1. What Personal Data We Collect

We may collect and process the following types of personal data:

1.1 Information you provide directly

  • Name
  • Email address
  • Phone number
  • Booking details (date, time, party size, location, dietary notes if provided)
  • Gift voucher information (recipient details, purchase details)
  • Payment information (processed securely by third-party providers – we do not store card numbers)
  • Contact preferences
  • Messages or enquiries you send us

1.2 Data collected automatically

  • IP address
  • Device type, operating system, browser
  • Pages viewed, interactions, referring URLs
  • Cookie identifiers and analytics data

1.3 Information from third parties

  • Booking partners (e.g. booking widget providers)
  • Payment processors (e.g. Stripe)
  • Email marketing platforms (e.g. Mailchimp, if used)

We do not buy or sell personal data.

2. How We Use Your Personal Data

We use your personal data for the following purposes, under lawful bases allowed by the UK GDPR:

2.1 To provide our services

(Legal basis: performance of a contract)

  • Handling restaurant bookings
  • Sending booking confirmations, updates or reminders
  • Processing gift voucher purchases
  • Responding to your enquiries

2.2 For our legitimate business interests

(Legal basis: legitimate interests)

  • Improving website performance and customer experience
  • Understanding how visitors use our website
  • Ensuring website security
  • Keeping internal business records
  • Fraud prevention and security monitoring

2.3 For marketing (only with your consent)

(Legal basis: consent)

  • Email newsletters
  • Promotions, offers and updates
    You can withdraw consent at any time by clicking “unsubscribe” or emailing us.

2.4 To comply with legal obligations

(Legal basis: legal obligation)

  • Tax, accounting and auditing
  • Responding to lawful requests from authorities

3. Sharing Your Personal Data

We only share your information when necessary and with trusted partners who help us operate our business. These include:

  • Booking system providers
  • Payment processors (e.g. Stripe)
  • Email marketing platforms
  • Website hosting providers
  • IT and security service providers

All partners are required to process your data securely and only according to our instructions.

We do not:

  • Sell your personal data
  • Share your data with advertisers
  • Allow third parties to use your information for their own marketing

Some partners may be located outside the UK/EEA. In these cases, we ensure they meet UK GDPR transfer requirements (e.g. adequacy decisions, standard contractual clauses).

4. Cookies & Analytics

Our website uses cookies to:

  • Make the site function properly
  • Remember your preferences
  • Analyse how the site is used
  • Improve performance
  • Help with booking reliability
  • Support security features

We also use Google Analytics for anonymous statistical reporting.

You can control or block cookies in your browser settings at any time. For more information, visit:
https://www.allaboutcookies.org/

5. How We Protect Your Data

We use technical and organisational measures to keep your data secure, including:

  • SSL encryption on all website pages
  • Secure servers and firewalls
  • Access controls and staff training
  • Regular security monitoring
  • No local storage of full payment card details
  • Data minimisation and retention limits

Despite this, no internet transmission is completely secure. We take reasonable steps but cannot guarantee absolute security.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes described above.

Typical retention periods:

  • Booking records: up to 24 months
  • Gift voucher transaction data: 6 years (legal requirement)
  • Email marketing: until you unsubscribe
  • Website analytics: typically 14–26 months (Google default)

After retention periods expire, data is securely deleted or anonymised.

7. Your Rights Under UK GDPR

You have the following rights:

  • Right of access – request a copy of your data
  • Right to rectification – correct inaccurate information
  • Right to erasure – request deletion of your data
  • Right to restrict processing
  • Right to data portability
  • Right to object to certain processing
  • Right to withdraw consent at any time
  • Right to complain to the ICO (www.ico.org.uk)

To exercise your rights, email: headoffice@bembrasilrestaurants.com

We will respond within one month.

8. Links to Other Websites

Our website may include links to third-party sites such as booking systems, payment processors, social media or partners.
We are not responsible for the privacy practices of these websites.

We recommend you read their privacy policies when visiting them.

9. Children

Our website is not intended for individuals under the age of 16.
We do not knowingly collect personal data relating to children without parental consent.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be published on this page with an updated revision date.

Continued use of our website after changes are made indicates acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, contact:

Data Protection Manager
Bem Brasil Restaurants Ltd
58 Lever Street
Manchester
M1 1FJ
Email: headoffice@bembrasilrestaurants.com

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